Alarm system questions
Tell us the message on your panel and what happened before it appeared. We can discuss the issue and the next step.
APEX / TECHNICAL SUPPORT
A question.
A problem. An Apex person.
Support for your alarm and camera systems, with help available around the clock. Tell us what’s happening so we can work through the next step.
START WITH A CALL
Help with the systems
you depend on.
Whether an alarm displays a message or a camera isn’t working as expected, contact Apex for technical support. For time-sensitive issues, call rather than relying on an email inquiry.
If there is an immediate emergency, call 911.
CONTACT APEX
337-564-5239Email your support questionOffice hours: Monday–Friday, 8 a.m.–5 p.m.
Technical support: available 24/7 by phone.
WHAT CAN WE HELP WITH?
Alarms. Cameras.
Getting back on track.
Camera system questions
Let us know which camera or recorder is affected, whether live viewing or recordings are involved, and any displayed error.
Using your system
Ask about everyday controls and the features of your installed system. We’ll help you understand where to start.
BEFORE YOU CALL
A few details help
move things forward.
Your property
Have the service address and a callback number ready.
Your equipment
Note the panel, camera, or recorder model if available, plus any message or error.
What changed
Describe when the issue started and any recent internet, power, or equipment changes.
SUPPORT QUESTIONS
Know the next step.
Can I request support by email?
Yes, for a general question, email sales@apexalarmsllc.com with your contact information and a description. Email is not an emergency channel; call for time-sensitive support.
Will this require a service visit?
Apex will discuss the issue with you and determine the appropriate next step. Ask about any service charges before scheduling work.
Do you support alarms and cameras?
Yes. Tell us about the installed equipment and the issue so Apex can review how to help.